Natalie oversees the day-to-day operations of the office. Her responsibilities include coordinating office operations, assisting with client intake, scheduling and supporting the legal team in the day-to-day management of the practice. She works closely with the lawyers and legal assistants, to ensure the firm provides an organized, professional, and welcoming experience. She understands that reaching out to a criminal defence law firm can often be stressful and unfamiliar. Natalie strives to make the initial process as comfortable, respectful, and straightforward as possible.

Natalie takes pride in her professionalism, attention to detail, and compassionate approach to client service. She is committed to helping ensure that every person who contacts Waugh & Associates is treated with respect, feels supported and heard throughout their interaction with the firm.